Refund Policy

1. Who we are

SKB Law is a trading style of Shire Solicitors, registered in England & Wales, authorised and regulated by the Solicitors Regulation Authority (SRA number 638301). Registered office: Hope Park Workspaces, Trevor Foster Way, Bradford BD5 8HB.

In this policy, “we”, “us” and “our” mean SKB Law, and “you” means the person purchasing a service or product from us.

2. Your general right to cancel

Where you buy from us as a consumer at a distance (for example online or by phone), you normally have a 14- day cancellation period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. There are important exceptions to this right, explained below, which apply to digital products delivered immediately and to services you ask us to start straight away.

3. Legal Wellbeing Scan report (£15 digital report)

The Legal Wellbeing Scan is free. The optional personalised PDF report is a digital product delivered to you immediately after payment.
Because the report is generated from your answers and delivered instantly, it is non-refundable once it has been generated and sent. At the point of purchase you are asked to confirm that you want the report delivered straight away and that, by doing so, you agree you will lose your 14-day right to cancel once delivery begins. This is how the cancellation exemption for digital content works under the 2013 Regulations.

• If a technical fault means the report is not delivered or is unreadable, contact us and we will re-send it or, if we cannot, refund the £15.
• The report provides general information based on your answers. It is not legal advice and does not create a solicitor–client relationship, so a change of mind about its contents is not a ground for a refund.

4. Strategy Sessions and paid consultations

This covers the Strategy Session, Religious Marriage Consultation, Haq Consultation and any other fixed-fee consultation, where the fee is paid at the time of booking.

• Rescheduling: you may move your appointment once at no charge if you give us at least 2 working days’ notice.
• Cancellation with notice: if you cancel at least 2 working days before the appointment and do not wish to rebook, we will refund the fee in full.
• Late cancellation or non-attendance: if you cancel with less than 2 working days notice, or do not attend, the fee is non-refundable, because the time has been reserved for you.
• If we cancel: if we need to cancel or reschedule and cannot offer you a suitable alternative, you will receive a full refund.

Where a session has taken place, the fee covers the advice and any written action plan provided and is not refundable, even if you decide not to take matters further. There is no obligation to instruct us after a session.

5. Fixed-fee services

This covers fixed-fee matters such as divorce, Clean Break Orders, Consent Orders, Khula, and Legal Wellbeing agreements (for example pre-, post-nuptial and cohabitation agreements). Fixed fees are normally paid before work begins, or in agreed instalments.

• Before work has started: if you cancel before we begin work on your matter, we will refund what you have paid, less any third-party costs already incurred on your behalf (see section 7).
• After work has started: if you cancel once work is under way, we will refund the balance that fairly reflects the work not yet done. We will set out clearly what has been completed and how any refund has been calculated.
• Completed work: once a fixed-fee service has been completed, the fee is not refundable.

6. Variable-cost and hourly matters

For matters billed against an agreed budget or hourly (for example negotiated financial settlements, contested children matters, and full representation), you pay for the work done up to the point of cancellation. Any money held on account that has not been used will be returned to you. We will always agree costs with you before work begins and explain the position if the scope changes.

7. Court fees, VAT and third-party charges

• Court fees, Shariah Council fees and other payments made to third parties on your behalf are not refundable by us once they have been paid out, as they are outside our control.
• VAT is charged where applicable and is refunded proportionately with any refund of the underlying fee.
• Court fees are set by HM Courts & Tribunals Service and are subject to change; fee remissions may be available depending on your circumstances.

8. Payments made through Klarna or by card

Where you have paid using Klarna, a card, or another payment method, any refund we agree will be made to the original payment method. If you are paying by instalments, we will confirm how a refund affects your remaining payments. Refunds are typically processed within 5–10 working days, though the time for the money to reach you depends on your payment provider.

9. How to request a refund

To ask for a refund, contact us with your name, the service or product purchased, the date of purchase and the reason for your request:

• Email: info@skb.law
• Phone: 0345 340 2262
• Post: SKB Law, Hope Park Workspaces, Trevor Foster Way, Bradford BD5 8HB

We will acknowledge your request within 3 working days and aim to resolve it within 14 days, letting you know if we need longer

10. If you are unhappy

If you are not satisfied with how we have handled a refund or any aspect of our service, please use our Complaints Procedure, which explains how to raise the matter with us and, if it remains unresolved, how to contact the Legal Ombudsman (www.legalombudsman.org.uk, 0300 555 0333) or the Solicitors Regulation
Authority.

This policy does not affect your legal rights, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.